{"id":1348,"date":"2026-03-24T10:39:25","date_gmt":"2026-03-24T10:39:25","guid":{"rendered":"https:\/\/planbet.ca\/?page_id=1348"},"modified":"2026-05-19T11:09:15","modified_gmt":"2026-05-19T11:09:15","slug":"soutien-de-planbet","status":"publish","type":"page","link":"https:\/\/planbet.ca\/fr\/planbet-support\/","title":{"rendered":"Assistance Planbet\u00a0: Coordonn\u00e9es, aide et r\u00e9solution des probl\u00e8mes courants"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1348\" class=\"elementor elementor-1348\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e09412a e-flex e-con-boxed e-con e-parent\" data-id=\"1e09412a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-243aafc5 elementor-widget elementor-widget-heading\" data-id=\"243aafc5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Casino Welcome Offer<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5701679 elementor-widget elementor-widget-text-editor\" data-id=\"5701679\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"_default-header_1e8b4_2 _default__header_reypf_1 _default-header_1e8b4_2 _default__header_reypf_1 _default-header_1e8b4_2 _default__header_reypf_1\"><div class=\"_default-header-info_1e8b4_61\"><p data-start=\"25\" data-end=\"85\">Sign up today and receive up to <strong data-start=\"57\" data-end=\"85\">C$2,430 + 150 Free Spins<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f54fda6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f54fda6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/go\/registration\" data-href=\"https:\/\/planbet.ca\/go\/registration\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CLAIM BONUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c53f9a e-flex e-con-boxed e-con e-parent\" data-id=\"5c53f9a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1bdf5 elementor-widget elementor-widget-heading\" data-id=\"2f1bdf5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Planbet Support: Contact Options, Help Centre and Issue Resolution<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b969ee7 elementor-widget elementor-widget-text-editor\" data-id=\"b969ee7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"71\" data-end=\"409\">The Planbet support section is where Canadian users can turn when something needs attention and they want a clear solution without unnecessary delays. Whether it is a login issue, identity verification, a <a href=\"\/planbet-payment-methods-canada\/\">pending withdrawal<\/a>, or a question about a bonus, the key is knowing which contact channel to use and what kind of response to expect.<\/p><p data-start=\"411\" data-end=\"758\">One of Planbet\u2019s strengths is that support is not handled through a single generic inbox. Instead, there are dedicated email addresses for customer assistance, security matters, partnerships, and affiliate enquiries. For regular users, that makes the process more straightforward, since each issue can be directed to the right team from the start.<\/p><p data-start=\"760\" data-end=\"1056\" data-is-last-node=\"\" data-is-only-node=\"\">For most account-related matters \u2014 including payments, login access, verification, and general support \u2014 the main contact point is <strong data-start=\"891\" data-end=\"917\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"893\" data-end=\"915\">support-ca@planbet.com<\/a><\/strong>. If the issue involves account restrictions, security concerns, or a blocked account, the appropriate contact is <strong data-start=\"1031\" data-end=\"1055\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1033\" data-end=\"1053\">security@planbet.com<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dda5ea elementor-widget elementor-widget-heading\" data-id=\"8dda5ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Planbet Support at a Glance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed1c6bd elementor-widget elementor-widget-text-editor\" data-id=\"ed1c6bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"32\" data-end=\"118\">For quick reference, here are the main Planbet contact channels for players in Canada:<\/p><div class=\"group TyagGW_tableWrapper flex flex-col-reverse w-fit\" tabindex=\"-1\"><table><thead><tr><th>Topic<\/th><th>Contact<\/th><\/tr><\/thead><tbody><tr><td>Customer Support<\/td><td><a href=\"mailto:support-ca@planbet.com\">support-ca@planbet.com<\/a><\/td><\/tr><tr><td>Security<\/td><td><a href=\"mailto:security@planbet.com\">security@planbet.com<\/a><\/td><\/tr><tr><td>Partnerships<\/td><td><a href=\"mailto:marketing@planbet.com\">marketing@planbet.com<\/a><\/td><\/tr><tr><td>Affiliates<\/td><td><a href=\"mailto:support@planbet.partners\">support@planbet.partners<\/a><\/td><\/tr><tr><td>Responsible Gaming<\/td><td><a href=\"mailto:block@planbet.com\">block@planbet.com<\/a><\/td><\/tr><\/tbody><\/table><\/div><div tabindex=\"-1\">For general account or platform-related questions, the best place to start is <strong data-start=\"437\" data-end=\"463\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"439\" data-end=\"461\">support-ca@planbet.com<\/a><\/strong>.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bcaff4 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"2bcaff4\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tContent\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c555b77 e-flex e-con-boxed e-con e-parent\" data-id=\"c555b77\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc1f0cb elementor-widget elementor-widget-heading\" data-id=\"fc1f0cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Planbet Support Contacts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e033da7 elementor-widget elementor-widget-text-editor\" data-id=\"e033da7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"29\" data-end=\"116\">Planbet offers several support channels, each designed for a different type of request.<\/p><h3 data-section-id=\"55zdil\" data-start=\"118\" data-end=\"140\">Customer Support<\/h3><p data-start=\"141\" data-end=\"167\"><strong data-start=\"141\" data-end=\"167\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"143\" data-end=\"165\">support-pt@planbet.com<\/a><\/strong><\/p><p data-start=\"169\" data-end=\"289\">This is the main contact for most players and the best place to start for everyday account-related questions, including:<\/p><ul data-start=\"291\" data-end=\"420\"><li data-section-id=\"w8ig76\" data-start=\"291\" data-end=\"312\">account enquiries<\/li><li data-section-id=\"1wf719d\" data-start=\"313\" data-end=\"329\">login issues<\/li><li data-section-id=\"11dr34x\" data-start=\"330\" data-end=\"366\">deposit and withdrawal questions<\/li><li data-section-id=\"1qxgatf\" data-start=\"367\" data-end=\"392\">bonus-related queries<\/li><li data-section-id=\"1frbdy1\" data-start=\"393\" data-end=\"420\">help using the platform<\/li><\/ul><p data-section-id=\"t6ufil\" data-start=\"422\" data-end=\"441\">\u00a0<\/p><h3 data-section-id=\"t6ufil\" data-start=\"422\" data-end=\"441\">Security Team<\/h3><p data-start=\"442\" data-end=\"466\"><strong data-start=\"442\" data-end=\"466\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"444\" data-end=\"464\">security@planbet.com<\/a><\/strong><\/p><p data-start=\"468\" data-end=\"556\">For more sensitive matters, the security team is the appropriate contact. This includes:<\/p><ul data-start=\"558\" data-end=\"708\"><li data-section-id=\"skzo34\" data-start=\"558\" data-end=\"577\">locked accounts<\/li><li data-section-id=\"n8fdgt\" data-start=\"578\" data-end=\"610\">identity verification issues<\/li><li data-section-id=\"2cltuu\" data-start=\"611\" data-end=\"644\">suspected unauthorized access<\/li><li data-section-id=\"1qw4uaw\" data-start=\"645\" data-end=\"678\">account reactivation requests<\/li><li data-section-id=\"ezyh5v\" data-start=\"679\" data-end=\"708\">general security concerns<\/li><\/ul><p data-section-id=\"19yzuh7\" data-start=\"710\" data-end=\"734\">\u00a0<\/p><h3 data-section-id=\"19yzuh7\" data-start=\"710\" data-end=\"734\">Business Enquiries<\/h3><p data-start=\"735\" data-end=\"760\"><strong data-start=\"735\" data-end=\"760\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"737\" data-end=\"758\">marketing@planbet.com<\/a><\/strong><\/p><p data-start=\"762\" data-end=\"865\">This address is intended for commercial communication rather than player support. It is best suited to:<\/p><ul data-start=\"867\" data-end=\"945\"><li data-section-id=\"1umx4vr\" data-start=\"867\" data-end=\"883\">partnerships<\/li><li data-section-id=\"wt8tlx\" data-start=\"884\" data-end=\"906\">business enquiries<\/li><li data-section-id=\"awqxbn\" data-start=\"907\" data-end=\"945\">external cooperation opportunities<\/li><\/ul><p data-section-id=\"kbxix3\" data-start=\"947\" data-end=\"972\">\u00a0<\/p><h3 data-section-id=\"kbxix3\" data-start=\"947\" data-end=\"972\">Affiliate Programme<\/h3><p data-start=\"973\" data-end=\"1001\"><strong data-start=\"973\" data-end=\"1001\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"975\" data-end=\"999\">support@planbet.partners<\/a><\/strong><\/p><p data-start=\"1003\" data-end=\"1111\">This contact is specifically for affiliate-related matters and is not intended for standard account support.<\/p><p data-section-id=\"1nqap1l\" data-start=\"1113\" data-end=\"1137\">\u00a0<\/p><h3 data-section-id=\"1nqap1l\" data-start=\"1113\" data-end=\"1137\">Responsible Gaming<\/h3><p data-start=\"1138\" data-end=\"1159\"><strong data-start=\"1138\" data-end=\"1159\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1140\" data-end=\"1157\">block@planbet.com<\/a><\/strong><\/p><p data-start=\"1161\" data-end=\"1283\">For safer gambling tools and account restrictions, this is the most relevant contact point, including requests related to:<\/p><ul data-start=\"1285\" data-end=\"1378\"><li data-section-id=\"diybmb\" data-start=\"1285\" data-end=\"1308\">cooling-off periods<\/li><li data-section-id=\"a5tzqd\" data-start=\"1309\" data-end=\"1327\">self-exclusion<\/li><li data-section-id=\"g94s7d\" data-start=\"1328\" data-end=\"1346\">betting limits<\/li><li data-section-id=\"13ch8ur\" data-start=\"1347\" data-end=\"1378\">responsible gaming controls<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52e35bf e-flex e-con-boxed e-con e-parent\" data-id=\"52e35bf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-048d914 elementor-widget elementor-widget-heading\" data-id=\"048d914\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">When to Reach Out to Customer Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9030758 elementor-widget elementor-widget-text-editor\" data-id=\"9030758\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"42\" data-end=\"165\">Not every issue should go through general support. In some cases, the best option is to contact the security team directly.<\/p><p data-start=\"167\" data-end=\"224\">You should consider emailing <strong data-start=\"196\" data-end=\"220\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"198\" data-end=\"218\">security@planbet.com<\/a><\/strong> if:<\/p><ul data-start=\"226\" data-end=\"467\"><li data-section-id=\"n8wk06\" data-start=\"226\" data-end=\"257\">your account has been blocked<\/li><li data-section-id=\"fvltbz\" data-start=\"258\" data-end=\"320\">your account has become inactive and you need it reactivated<\/li><li data-section-id=\"1icm5jb\" data-start=\"321\" data-end=\"366\">you have been asked to submit KYC documents<\/li><li data-section-id=\"w0ouak\" data-start=\"367\" data-end=\"419\">you suspect someone else has accessed your account<\/li><li data-section-id=\"1oab2wr\" data-start=\"420\" data-end=\"467\">there is a problem with identity verification<\/li><\/ul><p data-start=\"469\" data-end=\"639\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p><p data-start=\"469\" data-end=\"639\" data-is-last-node=\"\" data-is-only-node=\"\">Planbet also states that accounts left inactive for <strong data-start=\"521\" data-end=\"537\">three months<\/strong> may be blocked. In situations like these, the security team is the most appropriate point of contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ab8963 e-flex e-con-boxed e-con e-parent\" data-id=\"9ab8963\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e3c8906 e-con-full e-flex e-con e-child\" data-id=\"e3c8906\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f0fdc0 elementor-widget elementor-widget-heading\" data-id=\"2f0fdc0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Blocked or Inactive Account<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-474a75e elementor-widget elementor-widget-text-editor\" data-id=\"474a75e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"32\" data-end=\"201\">If your Planbet account has been left unused for a while, it may be temporarily blocked. In that situation, the best option is to contact the <strong data-start=\"174\" data-end=\"191\">Security Team<\/strong> directly.<\/p><h3 data-section-id=\"2laynq\" data-start=\"203\" data-end=\"238\">What to include in your message<\/h3><p data-start=\"240\" data-end=\"274\">To speed things up, make sure you:<\/p><ul data-start=\"276\" data-end=\"474\"><li data-section-id=\"4a0259\" data-start=\"276\" data-end=\"308\">email <strong data-start=\"284\" data-end=\"308\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"286\" data-end=\"306\">security@planbet.com<\/a><\/strong><\/li><li data-section-id=\"qycryb\" data-start=\"309\" data-end=\"373\">send the request from the email address linked to your account<\/li><li data-section-id=\"1kf6801\" data-start=\"374\" data-end=\"427\">explain that you need the account to be reactivated<\/li><li data-section-id=\"v6jucc\" data-start=\"428\" data-end=\"474\">include your user ID, if you have it on hand<\/li><\/ul><p data-start=\"476\" data-end=\"588\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p><p data-start=\"476\" data-end=\"588\" data-is-last-node=\"\" data-is-only-node=\"\">If the restriction is related to account verification, Planbet may also ask you to provide supporting documents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-165d424 e-flex e-con-boxed e-con e-parent\" data-id=\"165d424\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-57da8c2 e-con-full e-flex e-con e-child\" data-id=\"57da8c2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58b20bd elementor-widget elementor-widget-heading\" data-id=\"58b20bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Identity Verification (KYC)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-729372f elementor-widget elementor-widget-text-editor\" data-id=\"729372f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"32\" data-end=\"128\">Planbet may request identity verification at different stages of the account process, including:<\/p><ul data-start=\"130\" data-end=\"342\"><li data-section-id=\"1ua669y\" data-start=\"130\" data-end=\"161\">before processing withdrawals<\/li><li data-section-id=\"19ouj89\" data-start=\"162\" data-end=\"198\">as part of routine security checks<\/li><li data-section-id=\"wtrxyi\" data-start=\"199\" data-end=\"233\">during bonus eligibility reviews<\/li><li data-section-id=\"12418ns\" data-start=\"234\" data-end=\"298\">when suspicious or potentially fraudulent activity is detected<\/li><li data-section-id=\"1vhvu0q\" data-start=\"299\" data-end=\"342\">when account details need to be confirmed<\/li><\/ul><p data-start=\"344\" data-end=\"395\">\u00a0<\/p><p data-start=\"344\" data-end=\"395\">Depending on the case, you may be asked to provide:<\/p><ul data-start=\"397\" data-end=\"582\"><li data-section-id=\"1r8d6xj\" data-start=\"397\" data-end=\"427\">a valid government-issued ID<\/li><li data-section-id=\"1bojtqr\" data-start=\"428\" data-end=\"446\">proof of address<\/li><li data-section-id=\"xl7jqm\" data-start=\"447\" data-end=\"474\">phone number verification<\/li><li data-section-id=\"1saihtw\" data-start=\"475\" data-end=\"522\">in some cases, a photo of you holding your ID<\/li><li data-section-id=\"a1myje\" data-start=\"523\" data-end=\"582\">in certain situations, a phone call or video verification<\/li><\/ul><p data-start=\"584\" data-end=\"767\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p><p data-start=\"584\" data-end=\"767\" data-is-last-node=\"\" data-is-only-node=\"\">If this is the issue affecting your account, the best approach is to contact <strong data-start=\"661\" data-end=\"685\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"663\" data-end=\"683\">security@planbet.com<\/a><\/strong> directly or follow the instructions provided in the initial message from Planbet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0cda44 e-flex e-con-boxed e-con e-parent\" data-id=\"e0cda44\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d4b7bf1 e-con-full e-flex e-con e-child\" data-id=\"d4b7bf1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1085daf elementor-widget elementor-widget-heading\" data-id=\"1085daf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deposits and Withdrawals: Getting the Right Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c16e75 elementor-widget elementor-widget-text-editor\" data-id=\"6c16e75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"56\" data-end=\"143\">If your issue is related to payments, the best place to start is with customer support.<\/p><p data-start=\"145\" data-end=\"184\">You should contact the support team if:<\/p><ul data-start=\"186\" data-end=\"438\"><li data-section-id=\"of0u5i\" data-start=\"186\" data-end=\"222\">your deposit has not been credited<\/li><li data-section-id=\"1g03pkt\" data-start=\"223\" data-end=\"257\">your withdrawal is still pending<\/li><li data-section-id=\"xfhnts\" data-start=\"258\" data-end=\"302\">you need clarification on a payment method<\/li><li data-section-id=\"bohij3\" data-start=\"303\" data-end=\"369\">you have questions about minimums, maximums, or processing times<\/li><li data-section-id=\"bgy4m2\" data-start=\"370\" data-end=\"438\">the withdrawal method does not match the one used for your deposit<\/li><\/ul><p data-start=\"440\" data-end=\"521\">\u00a0<\/p><p data-start=\"440\" data-end=\"521\">To help the team resolve the issue faster, include the following in your message:<\/p><ul data-start=\"523\" data-end=\"663\"><li data-section-id=\"1t1ujoz\" data-start=\"523\" data-end=\"548\">the payment method used<\/li><li data-section-id=\"qyh34t\" data-start=\"549\" data-end=\"561\">the amount<\/li><li data-section-id=\"1e6fi5n\" data-start=\"562\" data-end=\"593\">the approximate date and time<\/li><li data-section-id=\"dxb3vb\" data-start=\"594\" data-end=\"628\">the email linked to your account<\/li><li data-section-id=\"1qli4vz\" data-start=\"629\" data-end=\"663\">a clear description of the issue<\/li><\/ul><p data-start=\"665\" data-end=\"759\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p><p data-start=\"665\" data-end=\"759\" data-is-last-node=\"\" data-is-only-node=\"\">The more precise your message is, the easier it will be for support to assist you efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e7a4ad e-flex e-con-boxed e-con e-parent\" data-id=\"8e7a4ad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-500c9ce e-con-full e-flex e-con e-child\" data-id=\"500c9ce\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f591a1 elementor-widget elementor-widget-heading\" data-id=\"0f591a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bonus-Related Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a455b87 elementor-widget elementor-widget-text-editor\" data-id=\"a455b87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col text-sm pb-25\"><section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-69cbe4a0-d278-8385-8c8b-009bd8913f42-110\" data-testid=\"conversation-turn-34\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"b699d7a5-db64-4100-901f-0d89352d9fd2\" data-message-model-slug=\"gpt-5-4-thinking\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling\"><p data-start=\"28\" data-end=\"142\">Planbet offers a wide range of <a href=\"\/planbet-support\/\">promotions<\/a>, which also means bonus-related questions can come up from time to time.<\/p><p data-start=\"144\" data-end=\"183\">Some of the most common issues include:<\/p><ul data-start=\"185\" data-end=\"451\"><li data-section-id=\"1icn5pk\" data-start=\"185\" data-end=\"213\">the bonus was not credited<\/li><li data-section-id=\"1ftzj5f\" data-start=\"214\" data-end=\"261\">the deposit did not qualify for the promotion<\/li><li data-section-id=\"39vq56\" data-start=\"262\" data-end=\"301\">the rollover requirements are unclear<\/li><li data-section-id=\"aslcwo\" data-start=\"302\" data-end=\"340\">the offer expired before it was used<\/li><li data-section-id=\"bvkt6i\" data-start=\"341\" data-end=\"381\">the bonus balance is no longer visible<\/li><li data-section-id=\"1yu9dgx\" data-start=\"382\" data-end=\"451\">it is unclear whether a deposit still qualifies for a current offer<\/li><\/ul><p data-start=\"453\" data-end=\"555\">\u00a0<\/p><p data-start=\"453\" data-end=\"555\">If any of these situations apply, the best option is to contact support at <strong data-start=\"528\" data-end=\"554\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"530\" data-end=\"552\">support-pt@planbet.com<\/a><\/strong>.<\/p><p data-start=\"557\" data-end=\"703\" data-is-last-node=\"\" data-is-only-node=\"\">Where the issue involves account verification, bonus abuse checks, or internal account review, the case may also be referred to the security team.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff17ba5 e-flex e-con-boxed e-con e-parent\" data-id=\"ff17ba5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-962a98b e-con-full e-flex e-con e-child\" data-id=\"962a98b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee4ca69 elementor-widget elementor-widget-heading\" data-id=\"ee4ca69\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mobile App and On-the-Go Access<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e53740 elementor-widget elementor-widget-text-editor\" data-id=\"7e53740\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"36\" data-end=\"139\">If the issue is related to the app or mobile access, customer support is still the best place to start.<\/p><p data-start=\"141\" data-end=\"190\">The support team can assist with matters such as:<\/p><ul data-start=\"192\" data-end=\"329\"><li data-section-id=\"u7pdxm\" data-start=\"192\" data-end=\"220\">installing the Android app<\/li><li data-section-id=\"8xx1nj\" data-start=\"221\" data-end=\"254\">using the PWA version on iPhone<\/li><li data-section-id=\"qt2b1d\" data-start=\"255\" data-end=\"276\">mobile login issues<\/li><li data-section-id=\"1kojy0c\" data-start=\"277\" data-end=\"329\">trouble opening events or checking account history<\/li><\/ul><p data-start=\"331\" data-end=\"457\">\u00a0<\/p><p data-start=\"331\" data-end=\"457\">A mobile app is important, but what matters just as much is having reliable support when something is not working as expected.<\/p><p data-section-id=\"1igbqli\" data-start=\"459\" data-end=\"499\">\u00a0<\/p><h2 data-section-id=\"1igbqli\" data-start=\"459\" data-end=\"499\">Responsible Gaming and Account Limits<\/h2><p data-start=\"501\" data-end=\"631\">For requests related to account control rather than technical support, Planbet provides a dedicated contact: <strong data-start=\"610\" data-end=\"631\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"612\" data-end=\"629\">block@planbet.com<\/a><\/strong><\/p><p data-start=\"633\" data-end=\"667\">This email can be used to request:<\/p><ul data-start=\"669\" data-end=\"787\"><li data-section-id=\"1h3oix9\" data-start=\"669\" data-end=\"688\">a temporary break<\/li><li data-section-id=\"1l7wi0x\" data-start=\"689\" data-end=\"711\">a cooling-off period<\/li><li data-section-id=\"18osyhx\" data-start=\"712\" data-end=\"728\"><a href=\"\/responsible-gambling-planbet\/\">self-exclusion<\/a><\/li><li data-section-id=\"1j00d6x\" data-start=\"729\" data-end=\"745\">betting limits<\/li><li data-section-id=\"q5dtsy\" data-start=\"746\" data-end=\"787\">support with responsible gaming matters<\/li><\/ul><p data-start=\"789\" data-end=\"921\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p><p data-start=\"789\" data-end=\"921\" data-is-last-node=\"\" data-is-only-node=\"\">It is best to be clear and specific in your request, as these measures are important and, in some cases, may not be easy to reverse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49e5cc1 e-flex e-con-boxed e-con e-parent\" data-id=\"49e5cc1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c3162f e-con-full e-flex e-con e-child\" data-id=\"9c3162f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ae474b elementor-widget elementor-widget-heading\" data-id=\"6ae474b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Brand Channels and Social Media<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0a6bc6 elementor-widget elementor-widget-text-editor\" data-id=\"c0a6bc6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col text-sm pb-25\"><section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-69cbe4a0-d278-8385-8c8b-009bd8913f42-112\" data-testid=\"conversation-turn-34\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"5f32c5ec-37cd-4e65-b414-acf892744c01\" data-message-model-slug=\"gpt-5-4-thinking\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling\"><p data-start=\"36\" data-end=\"130\">Alongside email support, Planbet also maintains a presence across a number of online channels:<\/p><ul data-start=\"132\" data-end=\"291\"><li data-section-id=\"p9mb1l\" data-start=\"132\" data-end=\"166\"><strong data-start=\"134\" data-end=\"146\">YouTube:<\/strong> @planbet_official<\/li><li data-section-id=\"rxxfl7\" data-start=\"167\" data-end=\"199\"><strong data-start=\"169\" data-end=\"183\">Instagram:<\/strong> @planbet.news<\/li><li data-section-id=\"18fu2vv\" data-start=\"200\" data-end=\"232\"><strong data-start=\"202\" data-end=\"215\">Telegram:<\/strong> Planbet Canada<\/li><li data-section-id=\"meoysi\" data-start=\"233\" data-end=\"258\"><strong data-start=\"235\" data-end=\"241\">X:<\/strong> @planbetCanada<\/li><li data-section-id=\"1ui0y4y\" data-start=\"259\" data-end=\"291\"><strong data-start=\"261\" data-end=\"274\">Facebook:<\/strong> Planbet Canada<\/li><\/ul><p data-start=\"293\" data-end=\"521\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p><p data-start=\"293\" data-end=\"521\" data-is-last-node=\"\" data-is-only-node=\"\">These channels can be useful for keeping up with the latest news, promotions, and platform updates. For anything related to your account, payments, or security, however, email support remains the most appropriate contact option.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca9dc20 e-flex e-con-boxed e-con e-parent\" data-id=\"ca9dc20\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47a414f e-con-full e-flex e-con e-child\" data-id=\"47a414f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a5696 elementor-widget elementor-widget-heading\" data-id=\"e8a5696\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Reach Support More Effectively<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9618a5f elementor-widget elementor-widget-text-editor\" data-id=\"9618a5f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"42\" data-end=\"141\">To get help faster, it\u2019s best to avoid vague messages and explain the issue clearly from the start.<\/p><p data-start=\"143\" data-end=\"189\">When contacting support, make sure to include:<\/p><ul data-start=\"191\" data-end=\"406\"><li data-section-id=\"1fvrtep\" data-start=\"191\" data-end=\"235\">the email address linked to your account<\/li><li data-section-id=\"ns4iho\" data-start=\"236\" data-end=\"272\">a brief description of the issue<\/li><li data-section-id=\"lre2ej\" data-start=\"273\" data-end=\"306\">the approximate date and time<\/li><li data-section-id=\"1rnhoe3\" data-start=\"307\" data-end=\"374\">the amount involved, if the issue relates to a payment or bonus<\/li><li data-section-id=\"fnp3j9\" data-start=\"375\" data-end=\"406\">screenshots, where relevant<\/li><\/ul><p data-start=\"408\" data-end=\"520\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p><p data-start=\"408\" data-end=\"520\" data-is-last-node=\"\" data-is-only-node=\"\">Providing these details upfront helps reduce unnecessary back-and-forth and can speed up the resolution process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fedf2b e-flex e-con-boxed e-con e-parent\" data-id=\"2fedf2b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bfd5d70 e-con-full e-flex e-con e-child\" data-id=\"bfd5d70\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c159849 elementor-widget elementor-widget-heading\" data-id=\"c159849\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key Advantages and Considerations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d564ec5 elementor-widget elementor-widget-text-editor\" data-id=\"d564ec5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-section-id=\"opk4jh\" data-start=\"38\" data-end=\"57\">What stands out<\/h3><ul data-start=\"58\" data-end=\"514\"><li data-section-id=\"1ixc6cv\" data-start=\"58\" data-end=\"176\">Separate contact channels are available for different types of issues, which helps direct requests more efficiently.<\/li><li data-section-id=\"1lorw08\" data-start=\"177\" data-end=\"263\">Dedicated support options in English make communication easier for Canadian players.<\/li><li data-section-id=\"10a4tsp\" data-start=\"264\" data-end=\"340\">Security and responsible gaming matters have their own dedicated channels.<\/li><li data-section-id=\"1qo7efa\" data-start=\"341\" data-end=\"431\">It is relatively clear where to escalate account blocks and verification-related issues.<\/li><li data-section-id=\"aol535\" data-start=\"432\" data-end=\"514\">Overall, the support structure feels more organized than a single general inbox.<\/li><\/ul><p data-section-id=\"191eq8g\" data-start=\"516\" data-end=\"542\">\u00a0<\/p><h3 data-section-id=\"191eq8g\" data-start=\"516\" data-end=\"542\">Points to keep in mind<\/h3><ul data-start=\"543\" data-end=\"928\"><li data-section-id=\"98ml2c\" data-start=\"543\" data-end=\"640\">Players may need to identify the right email address or contact channel depending on the issue.<\/li><li data-section-id=\"4qvwmq\" data-start=\"641\" data-end=\"709\">Not every request is handled through one central point of contact.<\/li><li data-section-id=\"1um4pd9\" data-start=\"710\" data-end=\"774\">In more sensitive cases, additional documents may be required.<\/li><li data-section-id=\"10tzhnp\" data-start=\"775\" data-end=\"845\">Some situations can take longer when extra verification is involved.<\/li><li data-section-id=\"10qs86o\" data-start=\"846\" data-end=\"928\">Players looking for immediate assistance may prefer faster live support options.<\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd69aed e-flex e-con-boxed e-con e-parent\" data-id=\"fd69aed\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ef45b8c e-con-full e-flex e-con e-child\" data-id=\"ef45b8c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb77504 elementor-widget elementor-widget-heading\" data-id=\"eb77504\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Planbet Support: Easy Access to the Help You Need<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26b9de9 elementor-widget elementor-widget-text-editor\" data-id=\"26b9de9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"54\" data-end=\"399\">Yes \u2014 Planbet\u2019s support setup is straightforward and well organized. Different issues are handled through separate contact channels, so general assistance, account security, and responsible gambling enquiries are not all routed through the same place. For users in Canada, that makes it easier to reach the right team without unnecessary delays.<\/p><p data-start=\"401\" data-end=\"455\">For the quickest support, keep these contacts on hand:<\/p><ul data-start=\"457\" data-end=\"619\"><li data-section-id=\"sdqwh0\" data-start=\"457\" data-end=\"504\"><strong data-start=\"459\" data-end=\"479\">General support:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"480\" data-end=\"502\">support-ca@planbet.com<\/a><\/li><li data-section-id=\"gkrifi\" data-start=\"505\" data-end=\"563\"><strong data-start=\"507\" data-end=\"540\">Security and locked accounts:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"541\" data-end=\"561\">security@planbet.com<\/a><\/li><li data-section-id=\"krvee2\" data-start=\"564\" data-end=\"619\"><strong data-start=\"566\" data-end=\"599\">Responsible gambling support:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"600\" data-end=\"617\">block@planbet.com<\/a><\/li><\/ul><p data-start=\"621\" data-end=\"716\" data-is-last-node=\"\" data-is-only-node=\"\">\u00a0<\/p><p data-start=\"621\" data-end=\"716\" data-is-last-node=\"\" data-is-only-node=\"\">With these three contact options, most essential issues can be handled quickly and efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f720d08 e-flex e-con-boxed e-con e-parent\" data-id=\"f720d08\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-77d0cad e-con-full e-flex e-con e-child\" data-id=\"77d0cad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc5b79 elementor-widget elementor-widget-heading\" data-id=\"4fc5b79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d18489 elementor-widget elementor-widget-n-accordion\" data-id=\"0d18489\" data-element_type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1370\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1370\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What is the best customer support email for Planbet? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1370\" class=\"elementor-element elementor-element-3bf0eb4 e-con-full e-flex e-con e-child\" data-id=\"3bf0eb4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e9895b elementor-widget elementor-widget-text-editor\" data-id=\"1e9895b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"7711\" data-end=\"7801\">If your account has been blocked or your enquiry is related to account security, the most appropriate contact is <strong data-start=\"180\" data-end=\"204\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"182\" data-end=\"202\">security@planbet.com<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1371\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1371\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Where should blocked account issues be handled? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1371\" class=\"elementor-element elementor-element-3bd5b50 e-con-full e-flex e-con e-child\" data-id=\"3bd5b50\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9585a3 elementor-widget elementor-widget-text-editor\" data-id=\"a9585a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"207\" data-end=\"418\">Self-exclusion is a voluntary account restriction with a minimum duration of <strong data-start=\"338\" data-end=\"350\">one year<\/strong>. During that period, the account cannot be reopened or reactivated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1372\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1372\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Which contact should be used for responsible gaming requests? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1372\" class=\"elementor-element elementor-element-2ba79e2 e-con-full e-flex e-con e-child\" data-id=\"2ba79e2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd054a9 elementor-widget elementor-widget-text-editor\" data-id=\"bd054a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"7932\" data-end=\"8010\">For cooling-off periods, self-exclusion, and account limits, Planbet uses <strong data-start=\"562\" data-end=\"583\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"564\" data-end=\"581\">block@planbet.com<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1373\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1373\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Who should I contact about bonuses or payments? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1373\" class=\"elementor-element elementor-element-d871a1a e-con-full e-flex e-con e-child\" data-id=\"d871a1a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad296ff elementor-widget elementor-widget-text-editor\" data-id=\"ad296ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"8035\" data-end=\"8085\">In most cases, the best place to start is <strong data-start=\"682\" data-end=\"708\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"684\" data-end=\"706\">support-pt@planbet.com<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1374\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1374\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Is customer support available for players in Canada? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1374\" class=\"elementor-element elementor-element-1e75a00 e-con-full e-flex e-con e-child\" data-id=\"1e75a00\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-247d586 elementor-widget elementor-widget-text-editor\" data-id=\"247d586\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"60\" data-end=\"334\">Yes. Planbet provides customer support for Canadian players through its available contact channels, including live chat and email, for help with account access, payments, verification, and general account questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the best customer support email for Planbet?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If your account has been blocked or your enquiry is related to account security, the most appropriate contact is security@planbet.com.\"}},{\"@type\":\"Question\",\"name\":\"Where should blocked account issues be handled?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Self-exclusion is a voluntary account restriction with a minimum duration of one year. During that period, the account cannot be reopened or reactivated.\"}},{\"@type\":\"Question\",\"name\":\"Which contact should be used for responsible gaming requests?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For cooling-off periods, self-exclusion, and account limits, Planbet uses block@planbet.com.\"}},{\"@type\":\"Question\",\"name\":\"Who should I contact about bonuses or payments?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In most cases, the best place to start is support-pt@planbet.com.\"}},{\"@type\":\"Question\",\"name\":\"Is customer support available for players in Canada?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Planbet provides customer support for Canadian players through its available contact channels, including live chat and email, for help with account access, payments, verification, and general account questions.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Casino Welcome Offer Sign up today and receive up to C$2,430 + 150 Free Spins CLAIM BONUS Planbet Support: Contact Options, Help Centre and Issue Resolution The Planbet support section is where Canadian users can turn when something needs attention and they want a clear solution without unnecessary delays. Whether it is a login issue, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1348","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Planbet Support: Contact Details, Help and How to Solve Common Issues<\/title>\n<meta name=\"description\" content=\"Find out how to contact Planbet support, which email address to use for each issue, and how to resolve login, verification, withdrawals, and other common questions on the platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/planbet.ca\/fr\/soutien-de-planbet\/\" \/>\n<meta property=\"og:locale\" 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